General Terms and Conditions – České lavičky s.r.o.

These terms and conditions apply exclusively to the purchase and sale of goods within the territory of the Czech Republic

GENERAL TERMS AND CONDITIONS

1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions (hereinafter referred to as the “Terms and Conditions”) of the commercial company České lavičky s.r.o., with registered office at Dolní Chvatliny 35, 281 44 Zásmuky, ID No.: 054 70 391, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 264180 (hereinafter referred to as the “Seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), the mutual rights and obligations arising in connection with or on the basis of a contract for the sale of goods (hereinafter the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter the “Buyer”) through the Seller’s online store operated at www.ceskelavicky.cz (hereinafter the “Website”).

1.2. These Terms and Conditions do not apply when the person intending to purchase goods from the Seller is a legal entity or a person acting when ordering goods within their business activity or within their independent professional practice.

1.3. Provisions differing from these Terms and Conditions may be agreed in the Purchase Contract. Such differing provisions shall prevail over the provisions of the Terms and Conditions.

1.4. The Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language. The Purchase Contract may only be concluded in the Czech language.

1.5. The Seller may amend or supplement the wording of the Terms and Conditions. This does not affect the rights and obligations arising during the effectiveness of the previous wording of the Terms and Conditions.

2. USER ACCOUNT

2.1. Based on the Buyer’s registration on the Website, the Buyer may access their user interface. From their user interface, the Buyer may place orders for goods (hereinafter the “User Account”). The Buyer may also place orders without registration directly through the online store interface.

2.2. When registering on the Website and when ordering goods, the Buyer is obliged to provide accurate and truthful data. The Buyer is obliged to update the information in the User Account upon any change. The information provided by the Buyer is considered correct by the Seller.

2.3. Access to the User Account is secured by a username and password. The Buyer must keep confidential all information necessary to access their User Account.

2.4. The Buyer may not allow third parties to use their User Account.

2.5. The Seller may cancel the User Account, especially if the Buyer has not used it for more than one year or if the Buyer breaches their obligations.

2.6. The Buyer acknowledges that the User Account may not be available continuously due to necessary maintenance of software/hardware.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. All product presentations on the Website are for informational purposes and the Seller is not obliged to conclude a Purchase Contract for such goods.

3.2. The Website contains information about goods including prices and shipping costs. Prices are shown including VAT and related fees.

3.3. Shipping costs displayed apply only for delivery within the Czech Republic.

3.4. To order goods, the Buyer completes an order form. If an obviously incorrect price is displayed due to a demonstrable error, that price is not binding.

3.5. Before submitting an order, the Buyer may review and correct entered data. The Seller confirms receipt of the order by email.

3.6. The Seller may ask the Buyer for additional confirmation of the order.

3.7. A contractual relationship arises upon sending the order acceptance by the Seller.

3.8. The Buyer agrees to remote communication means; any costs incurred (internet, calls) are borne by the Buyer.

4. PRICE OF GOODS AND PAYMENT TERMS

4.1. The Buyer may pay the price and delivery costs:

• In cash or card at the Seller’s premises;

• Cash on delivery at the Buyer’s address;

• By bank transfer to the Seller’s account: CZK 2701085763/2010, EUR 2601085766/2010 at FIO Bank.

4.2. The Buyer must pay packaging and delivery costs unless otherwise stated.

4.3. The Seller may require a deposit.

4.4. For cash or COD, payment is due upon receipt. For bank transfer, payment is due within 7 days.

4.5. The payment obligation is fulfilled upon crediting the Seller’s account.

4.6. The Seller may require full payment before dispatch.

4.7. Discounts cannot be combined.

4.8. The Seller issues a VAT invoice after payment and sends it by email.

4.9. The Seller will issue a receipt and report the sale for electronic records of sales according to applicable law.

5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. The Buyer acknowledges that certain goods (e.g., custom-made, perishable, opened hygienic goods, audio/video software with broken seal) cannot be withdrawn from.

5.2. If not otherwise excluded, the Buyer has the right to withdraw within fourteen (14) days from receipt of goods.

5.3. The Buyer must return goods within 14 days and bear return costs.

5.4. The Seller will refund monies within 14 days after withdrawal and receipt of goods.

5.5. The Seller may offset damage against refund.

5.6. The Seller may withdraw any time before delivery and refund.

5.7. If a gift was provided, it must also be returned upon withdrawal.

6. DELIVERY AND TRANSPORT

6.1. If delivery is arranged at the Buyer’s request, the Buyer bears risks and extra costs.

6.2. The Buyer must accept goods at delivery.

6.3. Additional deliveries at the Buyer’s request are at the Buyer’s cost.

6.4. The Buyer must inspect goods on delivery and report damage to the carrier.

6.5. Special delivery conditions may be set by the Seller.

7. RIGHTS FROM DEFECTIVE PERFORMANCE

7.1. Rights and obligations are governed by relevant laws (Civil Code, Consumer Protection Act).

7.2. The Seller guarantees goods are free of defects at handover and meet expected qualities.

7.3.–7.4. Standard legal warranty periods apply (e.g. presumed defect within 6 months; 24 months for consumer goods).

8. ADDITIONAL RIGHTS AND OBLIGATIONS

8.1. Ownership passes upon full payment.

8.2. The Seller is not bound by any code of conduct.

8.3. Complaints handled via info@ceskelavicky.cz.

8.4.–8.5. Alternative dispute resolution information provided, including EU ODR platform and Czech Trade Inspection.

8.6. Seller sells based on trade license; supervisory bodies include trade office and data protection authority.

8.7. The Buyer assumes risk of change of circumstances.

9. PERSONAL DATA PROTECTION

9.1. The Seller processes personal data. See Privacy Policy.

10. FINAL PROVISIONS

10.1. If an international element exists, Czech law applies.

10.2. Choice of law does not deprive consumers of mandatory protections.

10.3.–10.5. Severability clause, archiving, EKO‑KOM membership.

Closing in English

České lavičky s.r.o.